Privacy Policy

The Privacy Policy of www.shop.legrand.co.in(hereinafter referred to as “site ") of Novateur Electrical & Digital Systems Pvt. Ltd. 61/62, 6th Floor, Kalpataru Square, Kondivita Road,Off Andheri – Kurla Road, Andheri (East), Mumbai - 400059 detailed herein below governs the collection, possession, storage, handling and dealing of personal identifiable information/data and sensitive personal data (hereinafter collectively referred to as “information”) of the users of the site. By using site you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Policy.

All the users must read and understand this Privacy Policy as it has been formulated to safeguard the user’s privacy. This Privacy Policy also outlines the ways the users can ensure protection of their personal identifiable information. You must accept the contents of this Policy in order to use or continue using our site. This Privacy Policy detailed herein is also applicable to user of the site from any device.

COLLECTION OF INFORMATION

Once a user interacts or registers, with the site, the user is no longer anonymous to us and thus all the information provided by you shall be stored, possessed in order to provide you with the requested services and as may be required for compliance with statutory requirements. We retain user provided Information for as long as the Information is required for the purpose of providing services to you or where the same is required for any purpose for which the Information can be lawfully processed or retained as required under any statutory enactments or applicable laws.:

(a) At the time of user interaction, signing up or registration with the site, we collect user information basis one executed contract, on general terms and conditions of use of site, our interest in continuous improvement of our communications, products, services and customer relations which may include name, company name, email address, phone/mobile number, postal address and other business information, which may also include business statutory details and tax registration number and details as encapsulated in table below.

Information collected from You	name, address and phone numbers; payment information; age; location information; IP address; people, addresses and phone numbers listed in your Addresses; e-mail addresses of your friends and other people; content of reviews and e-mails to us; the personal description and photograph in your profile; images, videos and other content collected or stored in connection with Legand products and Services; information and officially valid documents regarding identity and address information, including PAN numbers; credit history information; corporate and financial information; and device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them Legrand devices.
Automatic Collection of Information	the internet protocol (IP) address used to connect your computer to the internet; login, e-mail address, and password; the location of your device or computer; content interaction information, including information about your internet service provider; device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures; the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images); version and time zone settings; purchase and content use history, which we sometimes aggregate with similar information from other customers; the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); phone numbers used to call our customer service number; and images or videos when you shop in our marketplace using site. We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
Information from third parties and other sources	updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; information about your interactions with products and services offered by our affiliates; search results and links, including paid listings (such as Sponsored Links); credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

(b)We may also record conversations and archive correspondence between users and the representatives of the site (including the additional information, if any) in relation to the services for quality control or training purposes.

What Information You Can Access?

Some examples of information you can access through site include:

• status of recent orders (including subscriptions, if any);
• your complete order history;
• personally identifiable information (including name, e-mail, password, and address book);
• payment settings (including payment method information, promotional certificate, and gift card balances, if any);
• e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
• recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
• shopping lists and gift registries (including Wish Lists);
• your devices, services, and related settings, and communications and personalized advertising preferences;
• Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);
• If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account.

User may update, correct, or confirm provided information by logging on to their accounts on the site or by sending a request to Eshop-support.in@legrand.com . The requested changes may take reasonable time due to verification process and server cache policies. In case you would like to receive a copy of our information held by us for porting to another service, please contact us with your request at the email address above.

Users may also choose to delete or deactivate their accounts on the site. We will evaluate such requests on a case-to-case basis and take the requisite action as per applicable law. In this regard, please note that information sought to be deleted may remain with us in archival records for the purpose of compliance of statutory enactments, or for any other lawful purpose. Therefore, users are requested to carefully evaluate what types of information they would like to provide to us at the time of registration.

PURPOSE AND USAGE OF INFORMATION

The following are the purposes of collecting the Information:

• For the verification of your identity, eligibility, registration and to provide customized services.
• For facilitating the services offered/available on the site, deliver products and services, process payments, and communicate with you about fulfilment of orders, products and services.
• For advertising, marketing, displaying & publication.
• For enabling communication with the users of the site, so that the users may fetch maximum business opportunities.
• For generating business enquires and trade leads.
• For sending communications, notifications, newsletters and customized mailers etc.
• For functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Legrand Services.
• In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
• We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Legrand, and others. We may also use scoring methods to assess and manage credit risks.

Please get in touch with us at the above email address in case you would like to object to any purpose of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.

DISCLOSURE OF INFORMATION

Information we may collect from you may be disclosed and transferred to external service providers who we rely on to provide services to us or to you directly. For instance, information may be shared with

• Affiliated companies for better efficiency, more relevancy, innovative business matchmaking and better personalised services.
• Government or regulatory or law enforcement agencies, as mandated under statutory enactment, for verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences.
• Service provider including but not limited to payment, customer and cloud computing service provider (“Third Party”) engaged for facilitating service requirements of user.
• Sellers for sending their business offers to the users, which are owned and offered by them solely without involvement of the site. Links to the websites of any of the above may be available on the site as a convenience to user(s) and the site does not have any control over such websites. The usage of such websites by the user will be governed by their respective Privacy Policies and the present Privacy Policy will not apply to usage of such websites. The users of such websites are cautioned to read the privacy policies of such websites.
• Please get in touch with us at the above email address in case you would like to object to any purpose of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.
• In relation to such disclosures, receiving parties have consented and confirmed that:
  • a. There shall be limited disclosure of any Information to its Directors, officers, employees, agents or representatives who have a need to know such Information in connection with the business transaction and are only permitted to use your Information in connection with the said purpose,
  • b.They shall keep the Information confidential and secure by using a reasonable degree of care, and
  • c. They shall not disclose any Information received by them further and must abide by the Privacy Policy of the site.
• Please keep in mind that whenever a user post personal & business information online, the same becomes accessible to the public and the users may receive messages/emails from visitors of the site.

REASONABLE PROTECTION OF INFORMATION

We employ commercially reasonable and industry-standard security measures to prevent unauthorized access, maintain data accuracy and ensure proper use of information we receive.

These security measures are both electronic as well as physical but at the same time no data transmission over the Internet can be guaranteed to be 100% secure.

We strive to protect the User Information, although we cannot ensure the security of Information furnished/transmitted by the users to us.

We recommend you not to disclose password of your email address, online bank transaction and other important credentials to our employees / agents / affiliates/ personnel, as we do not ask for the same.

We recommend that registered users not to share their site’s account password and to sign out of their account when they have completed their work. This is to ensure that others cannot access Information of the users and correspondence, if the user shares the computer with someone else or is using a computer in a public place We recommend you not to disclose password of your email address, online bank transaction and other important credentials to our employees / agents / affiliates/ personnel, as we do not ask for the same

COOKIES

Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work, or work more efficiently, as well as to provide information to the owners of the website/ App.

We use cookies, permissions and other trackers in our website, web-based properties and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services

Below are the categories of cookies used on our website along with a description of what they are used for

Strictly Necessary

These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us.

If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.

Functional

These cookies are used for remembering things like:

• Your user ID on the log on page
• Your region or country
• Your preferred language

Performance

These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to:

• Improve the performance of our services
• Improve the products we sell

We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.

DATA COLLECTION RELATING TO CHILDREN

We strongly believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personally Identifiable Information on our Site from persons under 18 years of age, and no part of our Site is directed to persons under 18 years of age. If you are under 18 years of age, then please do not use or access our services at any time or in any manner. We will take appropriate steps to delete any Personally Identifiable Information of persons less than 18 years of age that has been collected on our Site without verified parental consent upon learning of the existence of such Personally Identifiable Information.

If we become aware that a person submitting personal information is under 18, we will delete the account and all related information as soon as possible. If you believe we might have any information from or about a child under 18 please contact us at Eshop-support.in@legrand.com

DATA TRANSFERS

User Information that we collect may be transferred to, and stored at, any of our affiliates, partners or service providers. By submitting your personal data, you agree to such transfers.

Your Personal Information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy. relevant, we will ensure appropriate contractual safeguards to ensure that your information is processed with the highest standards of transparency and fairness.

TERMS AND CONDITIONS OF USE AND REVISIONS

If you choose to use Legrand Services and site, your use and any dispute over privacy is subject to this Privacy Policy and Terms & conditions of use, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concerns about privacy, please contact us Eshop-support.in@legrand.com with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy will change also. You should check our websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

QUESTIONS

Please contact us regarding any questions, clarifications, or grievances. Please email us at  Eshop-support.in@legrand.com

GRIEVANCE OFFICER

In accordance with the applicable laws, the name and details of the Grievance officer are provided below:

Shailendra S Y

Email Address: grievance.officer@legrand.com